Most frequently asked questions
Patou is a fashion house created by Jean Patou in 1914.
Patou is a century of couture, a revolution in women's fashion (sportswear, swimwear, sunscreen, and the monogram...), iconic ambassadors (Josephine Baker, Mistinguett, Suzanne Lenglen, Louise Brooks), as well as unforgettable perfumes (Joy, 1000), not to mention some of the most renowned designers who took over (Marc Bohan, Karl Lagerfeld, Christian Lacroix ...).
Patou is a renaissance, a new chapter of Patou-à-porter, women’s ready-to-wear with a few accessories here and there, under the artistic direction of Guillaume Henry.
Patou is Patou!
Yes, indeed! Jean Patou revolutionized the perfume industry with some of the most iconic fragrances of the 20th century.
Today, Jean Patou's fragrances are no longer in production. However, you can still find your favourite Jean Patou perfumes in select authorized outlets around the world.
Patou has come to you! Patou designs by Guillaume Henry are now available on Patou.com, shipping to 25 European countries. The full list of shippable countries is available on patou.com, by clicking on the country selector: All countries where we ship to are noticed with a basket icon. And we are working hard on increasing this list very soon; feel free to subscribe to the Patou Letter to be the first to know about the new countries we open.
On top of that, Patou collections are as well available among a network of retailer partners, that we have carefully chosen, across the world. You can find the exhaustive list of retailers by clicking on the Store Locator on patou.com.
The Patou Club is the best kept secret in town ! It is a free membership club for those who love the designs of Guillaume Henry and the House of Patou. All what you have to do is filling the online form on Patou.com and you will get access to several benefits, such as:
- Access to your patou.com orders history
- Invitation to products premières
- Subscription to Private Instagram account @PatouClub, curated by Guillaume Henry, and showcasing the behind the scenes of the Maison
- Private and exclusive discounts
Patou good to be true! You are looking for a Patou gift for your friend or your beloved? Patou.com is definitively the destination! All what you have to do is selecting the gift-wrapping option while purchasing on patou.com and noticing the receiver address as shipping address. The lucky one will receive a one-of-gift gift box (fabulous but yet green!) but no invoice, no price. And in case the product does not fit the receiver’s expectations, she will just have to contact the Patou team on the phone (+33 1 42 01 23 69) or via email email@example.com to exchange with a new one.
We are pleased to ship from patou.com to 25 countries in Europe. How to know if you live in one of these countries? Just visit the country selector on patou.com and you will notice little basket icons, closed to the countries that are shoppable.
This being said, for some logistics reasons, we are not able to deliver some island territories; please visit the Terms and conditions on the website to discover the zip codes where we will not be able to ship.
Icing on the cake, we offset our carbon footprint for our ecommerce shipping by participating to the DHL Go Green Program. And Patou is coming to you! We deliver both to your home or to your office, just to make your life easier!
We are very sad to hear that your product does not totally fulfil your expectations! And we are doing our best so as it does not happen again.
Whether you would like to return the product because of a defect, because the size does not fit or just because you do not like it as much as you thought, give us a ring to the Patou Team at +33 1 42 01 23 69 or email us at firstname.lastname@example.org, within 30 days after reception of your purchase. We will arrange the pick up and make sure you get refund as soon as possible.
And we sincerely hope to see you back soon on patou.com.
And our Patou Team has more answers! Do not hesitate to contact us in the contact section of our website. It’s our pleasure to shed some light and a little delight on your queries!
Discount codes are for single use only. They are strictly personal and linked to your Patou Club account. They will only work if you place an order with the email address used to create your account. You won't be able to use several discount codes at the same time.
To use a discount code, enter it in the « Discount code » field at checkout, before paying your order. The amount of the offer linked to your discount code will be automatically deducted. Promo codes do not apply on shipping fees.
All discount codes have an expiration date. After this date, you won’t be able to use it anymore.
Discount codes are not retroactive. If the code was not applied to your order, you won’t be able to benefit from it anymore. Discount codes are no longer valid if your order is returned or cancelled.
The welcome discount code offers 10% off your first order. It can’t be combined with our Archive sale.